Car repair, electrical & detailing
Mechanical, electrical, recovery, and detailing — one job workflow
MRG Auto · Al Quoz, Dubai
MRG Auto in Al Quoz covers mechanical repair, electrical work, recovery, and detailing. Different service lines used to mean different bits of paper; GRX tracks intake, bay work, and invoicing across all of them.
- Services
- Repair, electrical, recovery, detailing
- Area
- Al Quoz, Dubai
- Site
- mrgauto.com
The workshop
MRG Auto isn’t just a mechanical bay. Customers come for electrical faults, post-accident repair, recovery drop-offs, and detailing packages — sometimes more than one on the same vehicle.
Al Quoz traffic and tight handover windows mean the desk needs to know which bay has the car, what’s approved, and what still needs to be added before the customer collects.
What wasn't working
Service types had informal tracking — mechanical on one sheet, detailing on another, electrical jobs flagged by word of mouth.
Package pricing for detailing and repair combos was hard to invoice consistently when line items lived in different places.
Running between bays and the desk for updates wasted time everyone could spend on the vehicle.
How they use GRX
All service lines start from the same job workflow. A recovery drop-off becomes a job; mechanical and detailing tasks sit as line items or stages on that job.
Quotations spell out repair and detailing packages before work. Customer approval is on record before bays start non-trivial labour.
Technicians and coordinators update job status from the floor. Invoices pull completed work — mechanical, electrical, or detailing — from one record.
What changed
- Mechanical, electrical, recovery, and detailing tracked under one job
- Package quotations and invoices for combined services
- Customer and vehicle history across repeat visits
- Less paper handoff between bays and the front desk
“We’re not chasing paper from the electrical bay to the desk anymore. The job is the job — whatever service line it touches.”