Who we are
GRX — Garage Revenue Xcelerator — is workshop and garage management software for the UAE, built by Avaiya Software. This privacy policy applies to the website grx.ae and to the GRX application and related services ("Services"). When we say "we", "us", or "our", we mean Avaiya Software.
Data we collect
We may collect:
- Account and profile data — name, email address, phone number, company name, and other details you provide when signing up or using GRX.
- Usage data — how you use the Services (e.g. features used, actions taken) to improve the product and support.
- Technical data — IP address, browser type, device information, and similar data when you visit grx.ae or use the app.
- Communications — messages you send to us (e.g. email, WhatsApp, contact forms) and our replies.
If you use GRX as a workshop or garage, you may also input data about your business, customers, vehicles, jobs, and invoices. We process that data to provide the Services and do not use it for advertising or selling to third parties.
How we use your data
We use the data we collect to:
- Provide, operate, and improve the GRX Services.
- Authenticate you and manage your account.
- Send service-related messages (e.g. security, billing, product updates).
- Respond to your requests and provide support.
- Analyse usage to improve our product and fix issues.
- Comply with applicable laws and protect our rights.
Cookies and analytics
We use cookies and similar technologies on grx.ae for essential operation, preferences, and analytics (e.g. Google Analytics) to understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
Data sharing
We do not sell your personal data. We may share data with service providers who help us run the Services (e.g. hosting, analytics, email) under strict agreements. We may also disclose data when required by law or to protect our rights and safety.
Data retention
We retain your data for as long as your account is active or as needed to provide the Services and comply with legal obligations. You can request deletion of your account and associated data via our Delete account page; we will honour such requests subject to legal retention requirements.
Security
We use industry-standard measures to protect your data (e.g. encryption, access controls, secure infrastructure). No system is completely secure; we will notify you of significant breaches where required by law.
Your rights
Depending on where you are, you may have rights to access, correct, delete, or restrict processing of your data, or to object to certain processing. To request account deletion, use our Delete account page. For other rights or questions about your data, contact us at hello@avaiyasoftware.com.
Changes to this policy
We may update this privacy policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests, contact Avaiya Software at hello@avaiyasoftware.com or via the contact options on grx.ae.